Returns & Exchanges
Returns & Exchanges
At Waggle Word, we want you and your pet to be completely satisfied with your purchase. If for any reason you're not happy with your pet clothing item, we offer hassle-free returns and exchanges. Please review the following guidelines to ensure a smooth return or exchange process:
Eligibility:
- To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with tags attached.
- Returns and exchanges are accepted within [14 days] of the delivery date.
How to Initiate a Return or Exchange:
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Contact Customer Service:
- Email us at customerservice@waggleword.com Please provide your order number and the reason for the return or exchange.
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Receive Return Instructions:
- Our customer service team will provide you with instructions on how to return or exchange your item, including the return shipping address.
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Ship Your Item:
- Pack the item securely in its original packaging (if available) and ship it back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.
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Receive Refund or Exchange:
- Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange within [5-7 business days].
Refund Policy:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable, unless the return is due to a manufacturing defect or shipping error on our part.
Exchanges:
- If you would like to exchange your item for a different size or style, please indicate your preference when initiating the return. Exchanges are subject to availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Questions or Concerns?
If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way!
Thank you for choosing Waggle Word. We appreciate your business!